Refund & Exchange Policy
Last Updated: August 2026
At Ajitzone, we aim to provide quality products and reliable wholesale service. Due to the nature of wholesale, bulk, and fashion products, refunds and exchanges are subject to the conditions mentioned below.
Customers are requested to carefully review this policy before confirming an order.
1. Wholesale & Bulk Orders
Wholesale and bulk orders are generally processed specifically according to the quantity and products confirmed by the customer.
Therefore, returns or refunds will not normally be accepted for:
- Change of mind
- Unsold stock
- Incorrect quantity ordered by the customer
- Incorrect colour or design selected by the customer
- Products that no longer suit the customer’s business requirements
Customers should verify all product and order details before confirmation.
2. Damaged or Defective Products
If you receive a product that is:
- Physically damaged
- Manufacturing defective
- Incorrect compared with the confirmed order
- Missing from the delivered quantity
please inform our team as soon as possible after receiving the shipment.
Claims should preferably be raised within 48 hours of delivery.
3. Proof Required
To process a damage, defect, shortage, or incorrect-product claim, we may request:
- Order or invoice number
- Photographs of the affected product
- Video of the product
- Packaging photographs
- Unboxing video
- Courier label or shipment details
For bulk shipments, we strongly recommend recording an unboxing video before opening or checking the full package.
Claims without reasonable supporting evidence may not be approved.
4. Exchange Eligibility
If the claim is verified and accepted, Ajitzone may, depending on the circumstances:
- Replace the affected item
- Exchange the product
- Provide an adjustment against a future order
- Issue store credit
- Provide a refund where appropriate
The resolution will depend on product availability, order type, and the nature of the issue.
5. Products Not Eligible for Return or Exchange
Returns or exchanges may not be accepted for:
- Customized products
- Made-to-order items
- Altered products
- Products manufactured specifically for a customer
- Clearance or special-sale products where indicated
- Products damaged after delivery
- Washed, used, worn, altered, or mishandled items
- Products without original packaging, where packaging is necessary
- Minor colour variations caused by photography, lighting, screen settings, or different manufacturing batches
6. Minor Variations
Fashion and textile products may have minor variations in:
- Colour
- Print placement
- Embroidery
- Measurements
- Fabric texture
- Finishing
- Pattern alignment
Reasonable manufacturing variations will not automatically be considered defects.
7. Return Approval
Customers must contact Ajitzone before returning any product.
Products sent back without prior approval may not be accepted.
Once your request is approved, our team will provide the applicable return or exchange instructions.
8. Return Shipping Charges
Where the return is caused by a verified error or eligible defect attributable to Ajitzone, return-shipping arrangements or reasonable costs may be handled by Ajitzone as communicated by our team.
If a return is accepted for another reason, shipping costs may be borne by the customer.
9. Refund Processing
Where a monetary refund is approved, it will normally be processed through an appropriate payment method after the returned goods have been received and inspected.
Processing time may vary depending on the payment method and banking provider.
Shipping, payment-gateway, customization, or other non-recoverable charges may be deducted where applicable and legally permitted.
10. Order Cancellation
Orders may be cancelled only before production, sourcing, packing, or processing has begun and subject to approval by Ajitzone.
Once work has commenced on a wholesale, bulk, or customized order, cancellation may not be available.
If a cancellation is accepted after expenses have already been incurred, such expenses may be deducted from the refundable amount.
11. Transit Damage
If a package appears visibly damaged at the time of delivery, customers should:
- Take photographs or video of the package.
- Preserve the original packaging.
- Record an unboxing video.
- Inform Ajitzone promptly.
This helps us raise claims with the courier or logistics provider where applicable.
12. Incorrect Delivery
If you receive an incorrect product or quantity, please contact us promptly with photographs, video, and order details.
After verification, we will provide an appropriate resolution.
13. Refund Abuse
Ajitzone reserves the right to reject claims involving suspected misuse, fraudulent evidence, intentional damage, or repeated unreasonable return requests, subject to applicable law.
14. Contact Us
For refund, damage, shortage, or exchange requests, contact Ajitzone using the phone, WhatsApp, or email details available on our Contact Us page.
Please provide your order details and supporting photographs/videos so that our team can assist you quickly.
By placing an order with Ajitzone, you acknowledge that you have read and accepted this Refund & Exchange Policy.